What is the security policy?
PPAC requests that all guests arrive as early as possible and bring minimal personal belongings to the Theatre. Guests entering PPAC must pass through metal detectors and are subject to having their bag(s) searched. Bags that pass inspection must fit comfortably under a seat. Firearms, briefcases, suitcases, weapons, outside food and beverages are not allowed in the building. There is no secure storage area; confiscated items cannot be returned. Providence Police details are on site at all PPAC events.
Please note that PPAC's security policy is subject to change; if needed, additional security measures may be added without prior notice.
What are the Box Office hours?
Regular Box Office Hours
Monday through Friday: 10A to 5P ♦ Saturday: 10A to 2P
* Open two hours prior to curtain time(s) on show days.
Summer Box Office Hours (Currently in Effect)
Monday through Friday: 10A to 3P
* Open two hours prior to curtain time(s) on show days.
How do I purchase tickets?
Tickets can be purchased by calling or visiting the Box Office and online at ppacri.org.
To become a subscriber, call, email or visit the Box Office or contact Sharon Corcoran, New Subscription & Centerstage Sales Rep:
Box Office
401.421.2787
box_office_questions@ppacri.org
Sharon Corcoran
Subscription & Centerstage Sales Representative
401.574.3136
For groups of 10 - 15 or more, better call Paul! Please contact Paul Hiatt, Group Sales Manager:
Paul Hiatt
Group Sales Manager
401.574.3162
phiatt@ppacri.org
Avoid Fraudulent Tickets
The PPAC Box Office and ppacri.org are the ONLY OFFICIAL source for tickets PPAC shows. When purchasing from the PPAC Box Office, your purchase is secure. Buying from unauthorized sources will put you at risk for receiving counterfeit tickets.
What is the dress code?
Although there is no formal dress code, PPAC patrons typically wear smart casual clothing.
What time should I arrive?
We suggest patrons arrive approximately 30 minutes prior to the performance.
Latecomer Theatre Policy: Touring companies set the policy for allowing those who arrive past curtain time into the theatre. PPAC must ask late-arriving patrons to wait until the approved time to enter the theatre. Please plan ahead to arrive early and relax before the show begins.
What if I arrive late?
Although patrons make every effort to be on time for events out of respect for the performers and other theatergoers, sometimes traffic or weather problems intervene and late arrivals occur. Patrons arriving after curtain time may need to wait until the next available entrance time as determined by the guest performing company. Patrons may view the performance on the Flat Screens in the Lobby until they can enter the Theatre.
How long will the show last?
Most PPAC events are usually two to three hours long, including an intermission. We include approximate run times in our welcome emails.
Will there be an intermission?
Some shows offer a 15 to 20 minute intermission; others run with no intermission. This information is included in our welcome emails. To find out if there is an intermission, you may call, email or visit the Box Office, or ask an usher before curtain time.
Box Office
401.421.2787
box_office_questions@ppacri.org
Where do I park?
Parking is abundant and conveniently located close to PPAC in all directions. Metered street parking is available on the side streets surrounding PPAC.
Where can I find directions?
The Providence Performing Arts Center is located at
220 Weybosset Street
Providence, Rhode Island 02903
Am I allowed to bring my cell phone into the Theatre?
You may bring your cell phone into the theatre, but your phone must be turned off for the duration of the performance. You may not take photos or video of the performance with your cell phone.
Can I bring food and drinks into the Theatre?
Outside food and drinks are not allowed in the theatre. However, food and beverages are sold at our concession stands prior to the show’s beginning and also during intermission; these can be brought into the theatre.
Can I bring my camera with me into the Theatre?
Cameras and other recording devices are not allowed in the theatre at any time. The only time cameras are allowed is if a photographer is approved by both the venue's and artist's publicity teams in advance of the performance.
What is the theatre’s policy regarding inclement weather?
In the case of inclement weather, please visit our website or check your local TV or radio station for up-to-date event information. To obtain further information or assistance, please call, email or visit the box office:
Box Office
401.421.2787
box_office_questions@ppacri.org
What accommodations do you provide for guests with disabilities?
Theatre Entrance: There is a curbside drop-off lane directly in front of the theatre on Weybosset Street. The Arcade, Grand Lobby and Orchestra Level are fully accessible from Weybosset Street and Richmond Street entrances.
Fully accessible restrooms are located on the first floor near the Richmond Street entrance and off of the walkway behind First Dress Circle.
Audio/Visual Assistance: ASL Interpretation, open caption, and/or visual description services are available upon request. Please call, email or visit the Box Office in advance to arrange.
Box Office
401.421.2787
box_office_questions@ppacri.org
Assistive Listening Devices are available on a first-come, first-served basis in the Grand Lobby across from the Aisle 5 entrance. A driver’s license or credit card will be requested as a deposit.
What if I leave something behind at the Theatre? Do you have a lost and found?
Patrons who lose articles while attending a performance are invited to make all inquiries and claims with Lost & Found at our Administrative Offices. Please contact:
Lost & Found (at PPAC Administrative Offices)
401.421.2997, ext. 0
Monday through Friday: 9A through 5P
What is the Center’s policy about exchanging tickets?
For information regarding ticket exchanges, please call, email or visit the Box Office.
Box Office
401.421.2787
box_office_questions@ppacri.org
What is the Theatre’s out-of-state ticket policy?
There is a limit of 8 tickets per performance per person/credit card; regardless of the number of transactions. Credit cards with a billing address outside of RI, MA, and CT will be limited to 2 tickets. We reserve the right to cancel any ticket orders if they are purchased with intent for resale. Ticket purchases are closely monitored; any sales above set parameters are subject to cancellation without notice. All tickets purchased by patrons from states other than RI, CT, or MA will be held at the Box Office for pick-up. A valid photo ID and the credit card used to purchase will need to be presented when picking up the tickets. No exceptions will be made.
Please contact the Box Office with your questions or concerns:
Box Office
401.421.2787
box_office_questions@ppacri.org
Where are the PPAC Administration Offices located?
The PPAC Administration Offices are located on the 2nd Floor of the Loew's Theatre Building at 220 Weybosset Street.
The Administration hours are Monday - Friday, 9A - 5P and the telephone number is
401.421.2997.
Is there an ATM on the premises?
Yes, an ATM is located by the Box Office window in the Theatre's Arcade.
May I use a PPAC gift card at your concessions?
Yes! We are now able to accept gift cards and eGift cards as a form of payment at concessions. Please note, gift cards and eGift cards may not be used to purchase show merchandise.
I am a writer/editor/broadcaster and would like to cover an upcoming show.
Please direct press coverage inquiries to our media contacts, P.J. Prokop and Caitlyn DiPompo.
P.J. Prokop
Director of Marketing
pjprokop@ppacri.org
Caitlyn DiPompo
Marketing & Public Relations Manager
cdipompo@ppacri.org
401.574.3112
I am a photographer and would like to film/photograph a show. How do I obtain a photo pass?
Please contact Caitlyn DiPompo, Marketing & Public Relations Manager, for photo pass requests.
Caitlyn DiPompo
Marketing & Public Relations Manager
cdipompo@ppacri.org
401.574.3112